Product Repair & Warranty
Algo products are warranted to be free from defects in workmanship and materials for a period of 12 months from the date of purchase, not to exceed 18 months from the date of manufacturer. A label on each product identifies the manufacturing code in the year and week format (1920YYXXXX for the twentieth week of 2019).
In the unlikely event your Algo product should develop a problem, please contact Algo Technical Support first. Our team may be able to help resolve the problem over the phone, thus saving the expense and time involved with a return. In the event of a return, Algo Technical Support will issue a Ticket where shipping to Algo is at customer expense. In-warranty product requiring repair will be remedied by replacement or repair at Algo’s sole discretion. Such product will be returned at no charge to customers located in the USA or Canada, shipping at Algo expense.
Algo Technical Support
Tel 1-604-454-3792
support@algosolutions.com
Monday to Friday 7:30AM to 3:30PM Pacific Time
For any out-of-warranty product requiring repair, please contact Algo Technical Support first to determine if a repair is possible. If so, a Ticket will be issued for the return of the goods. Shipping to/from Algo is at customer expense. Non-warranty repair charges will apply accordingly and are subject to a minimum charge of $75 applicable to all returns not covered under warranty, including no fault found and bench test.
Please ensure returned goods are shipped to include the original carton where possible. Freight, duty, and brokerage charges are to be prepaid. COD deliveries will not be accepted.
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