FAQs – Frequently Asked Questions

Please consult our IP Speaker Spacing & Coverage Guideline for more details.

Note: The information contained is intended to be a guideline. Actual coverage may vary depending on the acoustic characteristics of the physical environment. For more accurate coverage and placement of speakers, please consult a professional acoustician or contact Algo.

Using an RTP multicast, any number and combination of Algo speakers can activate simultaneously to broadcast a voice page announcement. There is no limit to the number and combination of endpoints configured a multicast. The Algo paging system can be easily scaled to cover any size room, building, campus or enterprise environment. All Algo IP speakers, paging adapters and strobe lights can be configured for multicast, where the device is designated as a Sender or Receiver. Generally, only the endpoint designated as the Sender is registered to the telephone system. Receivers do not require SIP registration, unless they will also be used for talkback.

Through RTP multicast, 50 zones are supported.

The easiest and most flexible way to do so is through multicast. Most Poly and Yealink phones support multicast, among others.

Algo IP Endpoints are certified for native compatibility with the Microsoft Teams SIP Gateway, accommodating dozens of different applications, from IP paging to emergency alerting, and hands-free visitor communication – all natively compatible in Microsoft Teams. Additionally, Algo endpoints may also be registered to Microsoft Teams using a compatible Session Border Controller.

Registering Algo IP Endpoints to the Teams SIP Gateway is a quick and straightforward process (see the Microsoft Teams Configuration Guide).

In order to deploy an Algo device in the SIP Gateway, the following requirements must be met:

• Algo IP Endpoint must be running Algo FW v5.3.2 or higher
• A Microsoft Teams license must be available in the Teams Admin Center. Typically this would be a Shared Device License, although it may instead be associated with a full user license. Direct Inward Dialing (DID) must be associated with the license.
• The Microsoft Teams production environment must support Algo devices – public preview is available in mid-April 2023, making this feature available to all.

In most applications, only a small number of Algo IP Endpoints will require SIP registration to Microsoft Teams – sometimes as few as a single device. Leveraging multicast, Algo IP endpoints can scale the solution to any number and combination of endpoints, without requiring each endpoint to be registered to Microsoft Teams. Multicast is a cost-effective solution to scale deployments, with each device accommodating up to 50 zones.

Please consult Algo’s User Guide Index.

Please review the product list on Algo’s Firmware Downloads page.

Please check our Resources page.

Please check the Paging Adapter Integration Guide for instructions.

Both paging adapters are designed to bridge to a traditional amplifier via a line input. The 8301 is generally used where the amplifier is a single zone, however, it can pass DTMF if there is a zone controller involved that allows zone selection via the telephone keypad. The 8373 would only be recommended where there is a need to zone out a single amplifier.

Click here to learn more about the difference between the Algo 8373 and 8301 Paging Adapters.

The majority of Algo’s endpoints support TLS and SRTP.

The following endpoints do not support TLS or SRTP: 8180 G1, 8028 G1 8128 G1, and 8061.

The 8036 and 8039 currently support TLS, but not SRTP.

G2 is explicitly mentioned on the label on the device or Control panel, while G1 is not.

Algo IP endpoints are set to get the IP from the DHCP server by default. If it’s getting the default IP, there’s something going wrong with the DHCP offer or LLDP. Connect the Algo endpoint to a PoE injector or isolated switch to access it on its default IP of 192.168.1.111. In Advanced Settings -> Network tab, it is possible to set its IP and VLAN tag statically.

Alternatively, contact the Algo support team and provide a packet capture showing the DHCP request and offer, as well as LLDP. With this, we can troubleshoot the source of the problem.

This happens when the SIP connection between device and server becomes stale. We recommend setting the “Keep-alive method” as “Double CRLF” and set “30” as the interval (Advanced Settings -> Advanced SIP tab). If you are still having issues please contact Algo support.

Yes, you can build your own slide in the web UI. Please contact Algo support if you need customized templates or for more info.

Yes, you can add an 8301 to your ecosystem which includes a bell scheduler; however, there is no embedded scheduler within the 8410. Importantly, Algo recommends that the main bell scheduler device is deployed as a multicast sender to ensure bells are in sync.

Yes, please contact Algo support for more info.

Algo products are primarily sold through our global network of authorized distributors and resellers. All Algo authorized distributors and resellers have been selected and trained by Algo to offer the highest level of customer service, product knowledge, and ongoing support. Contact us to be connected to an Algo partner.

You may also purchase Algo products directly from our website.

Algo products are warranted to be free from defects in workmanship and materials for a period of 12 months from date of purchase, not to exceed 18 months from date of manufacture.

In the unlikely event your Algo product should develop a problem, please contact Algo Technical Support first. Our team may be able to help resolve the problem over the phone, thus saving the expense and time involved with a return. In the event of a return, Algo Technical Support will issue a Ticket where shipping to Algo is at customer expense. In-warranty product requiring repair will be remedied by replacement or repair at Algo’s sole discretion. Such product will be returned at no charge to customers located in the USA or Canada, shipping at Algo expense.

Check our Warranty & Repair page for more details.

No, this is a free service offered by Algo to partners. Submit this form to request ZTP access within the ADMP account.