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TotalEnergies

TotalEnergies is one of the world’s biggest energy companies. The company is a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity.

Challenge

Need for a flexible and open management platform. TotalEnergies needed a flexible and open management platform that was partially outsourced and could interface with their monitoring systems. They were looking for a flexible and open management system for billing transactions, monitoring, maintenance, and 24-hour support for their end users.

Solution

GreenFlux’s solution: Professional Platform Package. TotalEnergies actively participates in tenders for public charging infrastructure. The demands of innovative solutions are very high in these tenders, which are provided to TotalEnergies by GreenFlux. TotalEnergies performs the operation and runs their customer helpdesk using the GreenFlux Operator Portal Professional. An API was configured to exchange charging data for reporting and monitoring purposes so TotalEnergies can solve charging issues quickly for the electric vehicle driver.

GreenFlux supports TotalEnergies in roaming from e-mobility service providers (eMSP) that use their network to guarantee a smooth, interoperable system. Based on detailed monthly reports, TotalEnergies has an overview of the number of charge stations, transactions and which eMSPs have been using their network for business case purposes. Using Power BI, a special KPI dashboard has been developed for the monitoring of charge stations and transactions to maintain a maximum uptime and high level of customer support.

Result

GreenFlux’s platform gives TotalEnergies a flexible and open system. It produces detailed reports and connects to their internal systems, allowing TotalEnergies to perform their own data analyses. For customer support functionality, TotalEnergies uses GreenFlux for clear dashboards with real time status information and remote commands. They also use the Operator Portal Professional to outsource the software set-up of new charge stations and wholesale billing so they can focus on the operation side of business.